Frequently Asked Questions
Everything you need to know about shopping with Sugarhill Brighton.
How long does shipping take and what are the costs?
We offer standard and express shipping options. Standard UK delivery typically takes 3-5 working days, while international shipping can take 7-14 days depending on the destination. Shipping costs are calculated at checkout based on your location.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 28 days of receipt, provided they are in their original condition with all tags attached.
How do I know which size to order?
Each product page features a detailed size guide to help you find the perfect fit. Our designs generally run true to size, but we recommend checking your measurements against our chart before purchasing.
Are your clothes ethically made?
Yes, ethical production is at the heart of what we do. We work closely with our manufacturing partners to ensure fair wages, safe working conditions, and sustainable practices throughout our supply chain.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay securely via PayPal, Apple Pay, or use Klarna for flexible 'buy now, pay later' options.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to follow your parcel's journey.